Incorta Release Support Policy

This document is Incorta, Inc.’s (“Incorta”) stated Release Support Policy (“Policy”). This Policy details the level of support and End of Life for releases of the Incorta products. Any specific questions should be directed to your Account Manager or to the Support Team at Incorta.

Incorta release support and maintenance policy

Incorta provides standard technical support for Generally Available (GA) releases during their designated maintenance windows, which vary by release type. Standard technical support includes the delivery of bug fixes and security patches through Service Packs (SP) built on top of the applicable GA release.

To ensure maximum system security and performance, customers are strongly encouraged to upgrade to the most recent release as soon as it becomes available.

Please refer to the End-of-Life Support section for support on releases other than the actively supported releases.

Custom patch and hotfix policy

To ensure system stability and code integrity, Incorta does NOT provide custom JARs or hotfixes for standard maintenance.

Exceptions are strictly reserved for Severity 1 (SEV1) issues, such as production downtime or critical threats to business continuity. All other bug fixes and security updates are delivered through official, rigorously tested Service Packs, and Generally Available (GA) releases.

Release types

Incorta offers the following release types:

• Long-Term Support (LTS) releases
• Standard GA releases
• Service Packs

Long-Term Support (LTS) releases

Long-Term Support (LTS) releases are Generally Available releases issued annually, usually in January, with extended standard support periods. They typically deliver major features and new functionality, along with bug fixes and security updates.

The LTS standard support ends once the subsequent LTS release is available. Customers with extended upgrade cycles are strongly encouraged to adopt LTS releases.

Standard GA releases

Standard GA releases are issued throughout the remainder of the year, typically quarterly, with limited standard support periods. Standard GA releases typically deliver major features and new functionality, along with bug fixes and security updates.

Standard support for a Standard GA release ends when the next Standard GA or LTS release is available.

Service Packs

Service Packs are patch-level releases applied to LTS or Standard GA releases during their standard support (maintenance) period. Service Packs include only bug fixes and security patches, typically without new features or architectural changes, ensuring seamless, low-risk upgrades within the same release family.

Customers are strongly encouraged to upgrade to the latest available Service Pack for their deployed release family to maintain full technical support coverage, enhance security, and ensure operational stability. Service Packs are generally issued biweekly for actively supported releases.

Service Packs will be available for the following release families and later GA releases till the end of their standard support:

• The 2024.7 release family (Starting from 2024.7.7)
• The 2025.7 release family

Incorta support dates

End-of-life support

Products that are not covered by standard technical support, as outlined above, shall be considered End of Life. End-of-life support will be provided for an additional three (3) months after the standard technical support ends. End-of-life support will be limited to technical assistance only; there will be no source code patches or new patch level releases. The technical assistance team will provide recommendations on what is possible for the Customer, which may include professional services (at an additional fee), references to documentation, or knowledge base articles. No patches will be provided. If an issue requires a patch, a Customer will need to upgrade to a supported release, which will then be covered by standard technical support.

After End-of-Life support for a product expires, Customers who have maintained an active subscription may continue to use a previously installed product for the remainder of the subscription term; however, Incorta will not provide any support. ​​The only exception will be for technical assistance related to upgrading to a supported release.

Incorta release naming convention

Incorta releases before 2026.1.0 followed a date-based naming convention: Year.Major_release(Month).Maintenance_pack_number, for example, 2024.7.6.

The Major_release(Month)is typically the month of the release and changes for major feature releases.

Starting in 2026, Incorta transitioned to a more structured versioning system to help customers quickly identify a release's scope and support level. Incorta releases now follow a refined date-based naming convention with the following structure: Year.Major_Version.Patch_ID.