Release Model

Like many enterprise and cloud software companies, Incorta offers a release model to help your organization achieve success. In this release model, there are three release statuses:

Preview

The Preview status indicates an initial release that contains new features and functionality. A Preview release is suitable only for a standalone or cluster Development environment. This means that a Preview release is not suitable for User Acceptance Testing (UAT) or Production environments.

Important

Incorta Support is not able to provide support for a Preview release in a Production environment.

Incorta offers a Preview release for specific customers and partners that agree to the following in their Development environment:

  • Upgrade from a previous Generally Available release to the Preview release.
  • Perform testing of new features and functionality with a subset or copy of their Development, User Acceptance Testing (UAT), or Production physical schemas, business schemas, and dashboards that includes loading data.
  • Work with Incorta to identify and report any issues.
  • If applicable, apply any software patches.
  • If applicable, upgrade to any maintenance packs.
  • When applicable, upgrade from the Preview Release to a Generally Available release.
  • In order address and resolve any identified issues, Incorta may share additional special software patches.

The following table characterizes additional attributes of a Preview release:

DescriptionNotes
AvailabilityIncorta works with specific customers and partners that agree to the terms of the Preview release program.
Production ReadyNo.
Production Ready mean that this release is ready for your Production environment. A Preview release cannot be used for a Production environment.
Recommended EnvironmentThe Recommend Environment is a Sandbox or Development environment.
Software PatchesIncorta may issue a special patch to address a specific issue for a Preview release.
Maintenance PacksMaintenance packs are typically not available for a Preview release.
Incorta SupportService Level Agreements for Incorta Support are not in effect for a Preview release. Incorta Support will investigate specific issues based on prioritizations from various internal teams.
Release NotesNo.
Typically, release notes are not available for a Preview Release.
DocumentationNo.
Documentation for new features and functionality is not available for a Preview Release.
Upgrade ReadinessNot required.
The Recommend Environment is a Sandbox or Development environment. For this reason, achieving Upgrade Readiness is not a requirement, however, it is strongly suggested.

Generally Available

A Generally Available status indicates that the release is available to all customers and partners. You can contact Global Support directly for a download link for the Generally Available release.

The following table characterizes additional attributes of an Generally Available release:

DescriptionNotes
AvailabilityAll customer and partners. You can make a request from Incorta Support directly.
Production ReadyYes.
Production Ready mean that this release is ready for your Production environment.
Recommended EnvironmentSandbox, Development, User Acceptance Testing (UAT), or Production environment.
Software PatchesYes
Maintenance PacksYes
Incorta SupportYes
Release NotesYes
DocumentationYes
Upgrade ReadinessNot required, but highly recommended.
A customer or partner upgrading a Production environment should first strongly consider achieving Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.