Release Model
Like many enterprise and cloud software companies, Incorta offers a release model to help your organization achieve success. In this release model, there are two release statuses:
Preview
The Preview status indicates an initial release that contains new features and functionality. A Preview release is suitable only for a standalone or cluster Development environment. This means that a Preview release is not suitable for User Acceptance Testing (UAT) or Production environments.
Incorta Support is not able to provide support for a Preview release in a Production environment.
Incorta offers a Preview release for specific customers and partners that agree to the following in their Development environment:
- Upgrade from a previous Generally Available release to the Preview release.
- Perform testing of new features and functionality with a subset or copy of their Development, User Acceptance Testing (UAT), or Production physical schemas, business schemas, and dashboards that includes loading data.
- Work with Incorta to identify and report any issues.
- If applicable, apply any software patches.
- If applicable, upgrade to any maintenance packs.
- When applicable, upgrade from the Preview Release to a Generally Available release.
- In order address and resolve any identified issues, Incorta may share additional special software patches.
The following table characterizes additional attributes of a Preview release:
| Description | Notes |
|---|---|
| Availability | Incorta works with specific customers and partners that agree to the terms of the Preview release program. |
| Production Ready | No. Production Ready mean that this release is ready for your Production environment. A Preview release cannot be used for a Production environment. |
| Recommended Environment | The Recommend Environment is a Sandbox or Development environment. |
| Software Patches | Incorta may issue a special patch to address a specific issue for a Preview release. |
| Maintenance Packs | Maintenance packs are typically not available for a Preview release. |
| Incorta Support | Service Level Agreements for Incorta Support are not in effect for a Preview release. Incorta Support will investigate specific issues based on prioritizations from various internal teams. |
| Release Notes | No. Typically, release notes are not available for a Preview Release. |
| Documentation | No. Documentation for new features and functionality is not available for a Preview Release. |
| Upgrade Readiness | Not required. The Recommend Environment is a Sandbox or Development environment. For this reason, achieving Upgrade Readiness is not a requirement, however, it is strongly suggested. |
Generally Available
A Generally Available status indicates that the release is available to all customers and partners. You can contact Global Support directly for a download link for the Generally Available release.
The following table characterizes additional attributes of an Generally Available release:
| Description | Notes |
|---|---|
| Availability | All customer and partners. You can make a request from Incorta Support directly. |
| Production Ready | Yes. Production Ready mean that this release is ready for your Production environment. |
| Recommended Environment | Sandbox, Development, User Acceptance Testing (UAT), or Production environment. |
| Software Patches | Yes |
| Maintenance Packs | Yes |
| Incorta Support | Yes |
| Release Notes | Yes |
| Documentation | Yes |
| Upgrade Readiness | Not required, but highly recommended. A customer or partner upgrading a Production environment should first strongly consider achieving Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support. |