Connect to your ServiceNow data
Easily connect to your ServiceNow data and provide your front-line business teams the operational analytics to drive business decisions.
ServiceNow connector requirements
The ServiceNow connector uses ServiceNow REST API to get the table descriptions, table schemas, and actual data.
The ServiceNow connector requires a user that has Admin role or Administrator roles for the ServiceNow data source.
The ServiceNow administrator must grant you the following roles:
- rest_api_explorer
- rest_service
- soap
- soap_create
- soap_delete
- soap_ecc
- soap_query
- soap_query_update
- soap_script
- soap_update
For more information, refer to the ServiceNow Assign a role to a user documentation.
ServiceNow connector properties
Here are the properties for the ServiceNow connector:
| Property | Description |
|---|---|
| Data Source Name | Enter your data source name or the one that your ServiceNow administrator shared |
| Instance Name | Enter your ServiceNow instance name or the one that your ServiceNow administrator shared |
| User name | Enter your ServiceNow account user name |
| Password | Enter your ServiceNow account user password |
| Is Administrative Credentials | Enable this property if your ServiceNow user account has administrative roles |
| Tables Names | Enter the list of table names, delimited by a comma (,) only if your ServiceNow user does not have administrative roles and you have the Is Administrative Credentials property disabled. |
| Default Page Size | Enter the number of records you want in a page for the REST API request. The default is 5000. |
| Proxy Enabled | Enable this toggle to set up login via a proxy server |
| Proxy IP | Enter the proxy server IP address that you have or the one that your IT admin shared |
| Proxy Port | Enter the proxy server port that you have or the one that your IT admin shared |
Additional Considerations
Warning: Do not automatically create joins
ServiceNow uses inherited columns. Creating joins with the Data Wizard may result in circular joins. Instead, refer to the Common Service Data Model for standard objects and manually create joins using the Join Editor.
Frequently Asked Questions
Can I adjust the ServiceNow timeOut settings?
Yes. The REST API default timeout settings of the ServiceNow instance is 60 seconds and this may prevent Incorta from successfully extracting data, especially from very large tables.
For more information, refer to the ServiceNow Session activity timeout documentation.
Learn more about how to configure the ServiceNow connector.