You are viewing content for 5.0 | 4.9 | 4.8 | 4.7 | 4.6 | 4.5 | 4.4 | 4.3 | Previous Releases


Release Model

Like many enterprise and cloud software companies, Incorta offers a release model to help your organization achieve success. In this release model, there are three release statuses:

Preview

The Preview status indicates an initial release that contains new features and functionality. A Preview release is suitable only for a standalone or cluster Development environment. This means that a Preview release is not suitable for User Acceptance Testing (UAT) or Production environments.

Important

Incorta Support is not able to provide support for a Preview release in a Production environment.

Incorta offers a Preview release for specific customers and partners that agree to the following in their Development environment:

  • Upgrade from a previous Generally Available release to the Preview release.
  • Perform testing of new features and functionality with a subset or copy of their Development, User Acceptance Testing (UAT), or Production physical schemas, business schemas, and dashboards that includes loading data.
  • Work with Incorta to identify and report any issues.
  • If applicable, apply any software patches.
  • If applicable, upgrade to any maintenance packs.
  • When applicable, upgrade from the Preview release to Early Release.
  • When applicable, upgrade from the Early Release to a Generally Available release.
  • In order address and resolve any identified issues, Incorta may share additional special software patches.

The following table characterizes additional attributes of a Preview release:

Description Notes
Availability Incorta works with specific customers and partners that agree to the terms of the Preview release program.
Production Ready No.
Production Ready mean that this release is ready for your Production environment. A Preview release cannot be used for a Production environment.
Recommended Environment The Recommend Environment is a Sandbox or Development environment.
Software Patches Incorta may issue a special patch to address a specific issue for a Preview release.
Maintenance Packs Maintenance packs are typically not available for a Preview release.
Incorta Support Service Level Agreements for Incorta Support are not in effect for a Preview release. Incorta Support will investigate specific issues based on prioritizations from various internal teams.
Release Notes No.
Typically, release notes are not available for a Preview Release.
Documentation No.
Documentation for new features and functionality is not available for a Preview Release.
Upgrade Readiness Not required.
The Recommend Environment is a Sandbox or Development environment. For this reason, achieving Upgrade Readiness is not a requirement, however, it is strongly suggested.

Early Release

Ideal for customer or partners desiring to become early adopters of a new release, the Early Release status indicates a release that contains many of the same features and functionality found in a Preview release. An Early Release is suitable only for a standalone or cluster environment that is considered a Development, User Acceptance Testing (UAT), or Production environment.

Incorta offers an Early Release for specific customers and partners that agree to the following in their Development, User Acceptance Testing (UAT), or Production environments:

  • Install or the Early Release or upgrade from a previous Generally Available release to the Early Release.
  • Perform testing of new features and functionality with a subset or copy of their Development, User Acceptance Testing (UAT), or Production* physical schemas, business schemas, and dashboards that includes loading data.
  • Work with Incorta to identify and report any issues.
  • If applicable, upgrade to any maintenance packs.
  • When applicable, upgrade from the Early Release to a Generally Available release.
Important

If deploying an Early Release to a Production environment that is currently running a previous Generally Available release, the environment needs to first achieve Upgrade Readiness. To learn more about how to achieveUpgrade Readiness, please contact your Customer Success Manager, Technical Account Manager, or Global Support.

The following table characterizes additional attributes of an Early Release:

Description Notes
Availability Customer and partners must request an Early Release from their Customer Success Manager or Technical Account Manager. It is not possible to request an Early Release from Global Support.
Production Ready Yes.
Production Ready mean that this release is ready for your Production environment. If upgrading from a previous Generally Available release to the Early Release in a Production* environment, the environment must first achieve Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.
Recommended Environment Sandbox, Development, User Acceptance Testing (UAT), or Production* environment.
Software Patches No
Maintenance Packs Yes
Incorta Support Yes
Release Notes Yes
Documentation No.
Documentation for new features and functionality is not available for an Early Release.
Upgrade Readiness Only required for upgrading a Production environment.
A Production environment first needs to achieve Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.

Generally Available

A Generally Available status indicates that the release is available to all customers and partners. You can contact Global Support directly for a download link for the Generally Available release.

The following table characterizes additional attributes of an Generally Available release:

Description Notes
Availability All customer and partners. You can make a request from Incorta Support directly.
Production Ready Yes.
Production Ready mean that this release is ready for your Production environment.
Recommended Environment Sandbox, Development, User Acceptance Testing (UAT), or Production environment.
Software Patches Yes
Maintenance Packs Yes
Incorta Support Yes
Release Notes Yes
Documentation Yes
Upgrade Readiness Not required, but highly recommended.
A customer or partner upgrading a Production environment should first strongly consider achieving Upgrade Readiness. To learn more, please contact your Customer Success Manager, Technical Account Manager, or Global Support.

© Incorta, Inc. All Rights Reserved.